ODDC

Failed to login The user name could not be obtained from the server at ODDC

Cause

If “Web Server Authenticated Access” is enabled on the Oracle Distributed Document Capture server configuration screen (Start -> Programs -> Oracle Distributed Document Capture -> Distributed Document Capture Server Configuration -> “System Settings” tab -> “Web Server Authenticated Access” radio button), the client will attempt to login using the Windows credentials of the user currently logged in to the client machine.  The error message will result under one of the following conditions:

  1. The Windows login credentials do not match the Oracle Distributed Document Capture login credentials.  This could happen if using the Capture Security model instead of the Windows Domain Security model.
  2. If using Windows Domain Security model the IIS Virtual directory is not correctly configured on the Oracle Distributed Document Capture server this could happen.

 

Solution

To resolve the problem either:

Change the Authentication Method to use “Oracle Distributed Document Capture Prompted Login”

  1. Open the Oracle Distributed Document Capture Server Configuration screen (Start -> Programs -> Oracle Distributed Document Capture -> Distributed Document Capture Server Configuration).
  2. Go to the “System Settings” tab.
  3. Select the “Oracle Distributed Document Capture Prompted Login” option.
  4. Click the “OK” button.
  5. Test connecting on a new Internet Explorer session.

Ensure the IIS Virtual Directory is configured properly to send the Windows User credentials to the IIS server

  1. Go to the Properties for your Oracle Distributed Document Capture virtual directory in IIS.
  2. Go to the “Directory Security” tab of the Virtual Directory.
  3. Ensure “Anonymous access” is not selected.
  4. Ensure “Basic authentication” and “Integrated Windows authentication are selected.
  5. Click “OK” to save the changes.
  6. Restart the IIS Admin Service (Control Panel -> Administrative Tools -> Services -> right-click “IIS Admin” service and select “Restart”.  Ensure you select “Yes” when asked to restart other services (“World Wide Web Publishing” for example).
  7. Test connecting in a new IE session.
If attempting to use the Capture Security model with “Web Server Authenticated Access”, you must ensure your Windows UserIDs and Passwords are exact matches to the UserIDs and Passwords in Oracle Document Capture.
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